Shipping policy

🚚 NovaBloom Shipping Policy

1. Processing Time

In-stock items are packed and shipped within 1–2 business days after your payment is confirmed.
Please allow additional time during high-volume periods (e.g., festive seasons or sales).

2. Shipping Options & Rates

Destination	Service	Cost	Estimated Delivery*	Carrier
India (All States)	Standard	FREE	3–7 business days	Delhivery / Bluedart / Ekart
	Express	₹49 flat	1–3 business days	Bluedart Air / DTDC Express

*Delivery timelines exclude weekends and public holidays and begin after dispatch confirmation.

3. Order Tracking

Once your order is shipped, you’ll receive a tracking link via email and WhatsApp (if opted in).
Please allow up to 24 hours for tracking details to update.

4. Packaging

All NovaBloom products are shipped in tamper-proof, hygienically sealed packaging to maintain freshness and safety.

5. Address Changes & Delivery Issues

Address changes must be requested within 2 hours of placing your order.
We are not responsible for lost parcels due to incorrect or incomplete addresses.
If your order is marked as “delivered” but hasn’t reached you, please notify us within 24 hours so we can initiate a carrier investigation.

6. Delivery Delays

While we aim to deliver within the promised time, delays may occur due to:

Weather disruptions
Courier backlogs
Festivals or national holidays
We’ll do our best to keep you updated at every step.

7. Lost or Damaged Parcels

If tracking shows no movement for 7+ days, we’ll investigate and offer a replacement or refund upon confirmation.
If your parcel arrives damaged, click a photo before opening and contact us within 24 hours of delivery.

8. Need Help?

📧 Email us at novabloomindia@gmail.com
📱 WhatsApp: +91 8080280252
We respond within 1 business day.

Thank you for shopping with NovaBloom — we’re excited to be a part of your skincare ritual! ✨