Refund policy

🚫 NovaBloom Return & Refund Policy

Because of the nature of our product—personal care and skincare—all purchases are final and non-returnable. Your health and safety are our top priorities.

---

1. No Returns or Exchanges

For hygiene and safety reasons, we do not accept returns, exchanges, or refunds once the product is delivered. This applies even if the product is unopened.

---

2. Damaged, Defective, or Wrong Item?

If your order arrives damaged, leaking, broken, or incorrect, we’ll make it right.

• Email us within 48 hours of delivery at novabloomindia@gmail.com

• Include your order number, video of the issue, and a brief description

Once verified, we will issue a free replacement within 5–7 business days.

---

3. What Doesn’t Qualify

We cannot accept replacement or refund requests if:

• The complaint is made after 48 hours of delivery

• The product has been used or tampered with

• You changed your mind after receiving the order

---

4. Refunds (Only for Valid Damaged/Incorrect Items)

If your case qualifies and a replacement isn't feasible, a full refund will be issued to your original payment method within 7 business days of approval.

---

5. Need Help?

We’re here for you.

📧 Email: novabloomindia@gmail.com
📱 WhatsApp: +91-8080280252

Thank you for choosing NovaBloom. Your glow is our promise. ✨